At several times in our lives we are going to find ourselves coming alongside someone that is struggling and possibly even at a point of crisis. As we spend time with them, truly listen, get involved in their lives, and try to offer Biblical guidance, it is important to remember that we are not "their savior" and many times it isn't our role to "fix" their situation. God knows what the individual needs much better than we do.
Sometimes people make choices at points of crisis that break our hearts---but it is that individual's responsibility before God for the decisions that they make.
We have to be careful when helping people in delicate situations remembering that we are there to listen, pray, be a friend, and offer Godly advice and mentoring where that is appropriate, However, we can't get so involved in their life and situation that we start trying to completely carry it on our shoulders and allow that person's difficulties to rob us of our own joy of life and walking with God. At the end of the day we have to give it all to God---because He is more than big enough to handle it all.
These are just some thoughts I have been learning from experience lately.